Hopefully the advice in this Samsung support page may help @Jayne48
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
Information provided by samsumg on this is not correct. There is no 'forgot' button. Every article they have on the matter refers to a 'forgot' button that hasn't existed in years. Trash company
Yep, no "forgot" button option on the Galaxy S10 also ... looks like it's a frustrating wait to make a phone call to Samsung during business hours or drive to a service centre.
Exactly..I have 2 months left with this pile of ***** samsung phone. Will never have anything of theirs again.