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Original topic:

Locked out of secure folder and no option to reset password?

(Topic created on: 16-11-2022 08:52 PM)
Jayne48
First Poster
Options
Galaxy S20 Series
I've entered wrong password too many times so it doesn't give me option to reset password. What do I do? The 'unlock your secure folder to get notifications' notification is permanently on top of screen and its annoying. Thanks in advance 
4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

Hopefully the advice in this Samsung support page may help @Jayne48 

https://docs.samsungknox.com/secure-folder/Content/troubleshooting. 

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Suckitsungsam
Apprentice
Options
Galaxy S20 Series

Information provided by samsumg on this is not correct. There is no 'forgot' button. Every article they have on the matter refers to a 'forgot' button that hasn't existed in years. Trash company

Roy65
First Poster
Options
Galaxy S20 Series

Yep, no "forgot" button option on the Galaxy S10 also ... looks like it's a frustrating wait to make a phone call to Samsung during business hours or drive to a service centre.

0 Likes
Members_XrONC5h
First Poster
Options
Galaxy S20 Series

Exactly..I have 2 months left with this pile of ***** samsung phone. Will never have anything of theirs again. 

0 Likes