30-08-2021 01:01 PM in
Hi, I bought a S20 Ultra 12 months ago. Samsung upgrade programme said you can upgrade to the latest Galaxy phone. But you can only upgrade from the S20 to S21. I tried Samsung customer services and Klarna and the response in NO. I think they are being misleading in the description of the offer and it should say upgrade only from a S20 to S21 we don't mean 'Galaxy' smartphones.
My solution is fairly radical: 1. Pay off Klarna, 2. Go and buy another phone.
So I asked Klarna for a settlement figure which is a legal right but nothing back from them after 5 days.
30-08-2021 03:07 PM in
The upgrade programme is set up for a person to be able to upgrade to the next flagship generation of the Galaxy Phone as you've seen in your case is the s21.
We have for example seen where a person in the upgrade programme who has the s21 phone wants to now choose the Fold³ or Flip³ but unfortunately this isn't permitted.
I'm sure Klarna will get back to you which will most likely be after the Bank Holiday to provide the information your seeking @Members_vcGEQxm
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
30-08-2021 03:16 PM - last edited 30-08-2021 03:17 PM
03-09-2021 10:09 AM in
Where is this stated in the Terms and Conditions. On the advert for the S21's upgrade program I can't see any mention of being limited to the S21 successor S22? You can't even get a settlement figure from Klarna to pay it off and start with a Fold 3.