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Original topic:

Issue with a galaxy s20 and viber app

(Topic created on: 22-09-2020 01:34 PM)
ttkkuunn
First Poster
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Galaxy S20 Series

Hello,
I have an issue with photos randomly disappearing from my camera gallery, when I send images (taken with my phone) to someone using viber app. Images seem to dissaper from the camera gallery and appear in a viber gallery however compressed (so lower quality).

I have tried to check images in my files, google photo, as well as clear cache, clear data, reinstall viber but it didn’t solve the problem.
Does anyone know why this would happen?

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1 REPLY 1
Shazzkid
Troubleshooter
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Galaxy S20 Series
This sounds like a problem with the viber app, deleting original files. There may be a setting within the viber app to "keep original file/photo/image", i believe the IG app has the same setting.
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