In-call volume on my S20 jumps to max volume on every call

[Shutterant]

Dear Samsung, 

Please can you explain why there is no persistent audio setting for the in-call volume? Ringtone, Media, Notifications, System and Bixby Voice all have persistent settings under the Sound and Vibration settings, so why not in-call volume?

Every time I make or receive a call, the in-call volume jumps from my preferred level to max volume within seconds of starting the call. I am almost deafened when I have the phone to my ear and I have to constantly fumble with the volume side buttons to make the call volume more comfortable.

Please can you fix this? It is seriously annoying!

Kind regards

S.

[AndrewL]

@Shutterant: Are you wearing headphones when you encounter this issue? If so, try heading to Settings > Sound Quality and Effects > Adapt Sound > Adapt Sound For > Media and Calls, then run through the on screen instructions. I also recommend heading to the Samsung Members app > Press and hold on the app icon > Diagnostics > Buttons, and check to see if it flags any issues with the Volume Up Key. 

[Shutterant]

Thanks. This issue happens without wearing any headsets and without touching or pressing any buttons, just using the phone as normal (i.e. holding to the ear or using the hands-free mode).

[Shutterant · Accepted solution]

Please accept my apologies. After further contemplation and exploration, I noticed that the culprit is actually the Cube ACR call recorder app making automatic adjustments to the in-call volume without prior notification. Very annoying! I will be lodging a complaint with Cube ACR.

I have now switched off this setting and the in-call volume now remains at its previously set level.

Thanks for your help in working through this issue.

Kind regards

S.

[yukis20]

hello. your suggestion is very useful but I don't know how to access the page you showed. I couldn't find this in Setting. Please kindly show me how. Thanks a lot!