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Original topic:

How to claim pair of Wireless Galaxy Buds+? O2

(Topic created on: 03/08/20 23:10)
emmjl
New Member
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Galaxy S20 Series

I have recently purchased a Samsung Galaxy S20 Series 5G and so I am eligible to claim a free pair of galaxy buds, however I don't know how to do this.

I have a leaflet that came with my phone and it tells me to claim them through this app, however I cannot find the correct place to claim them.
Any help would be greatly appreciated! Thanks.
23 REPLIES 23
jonnyb21
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Galaxy S20 Series
me too but I didn't get the leaflet just was part of my new contract says promotion closed but it doesn't close till 5th
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Members_xYghT42
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Galaxy S20 Series
Im exactly the same, i was told by a friend you have to wait a month untill you claim,is this correct an if the promotion is closed why did i get a leaflet with my new ultra. I only bought the phone 4 days ago going on the assumption i would be able to claim them i wont be happy if its closed an i cannot.
please can someone let me know what is the situation an how to claim them as it cant be found.
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Solution
Dobbsy
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Galaxy S20 Series
Members_8619uuB
New Member
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Galaxy S20 Series
On the site it says something along the lines of claiming "between" 3-6weeks after purchase. Just got to keep checking back. See here https://20202.samsungpromotions.claims/gb/en/pages/o2summer/how-it-works
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ozzy44
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Galaxy S20 Series
30 days after purchase then you've to claim they proof digital receipt then the claim is processed.
I need o2 to send me digital receipt
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Dobbsy
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Galaxy S20 Series
did you get an email receipt?..
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beth1989
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Galaxy S20 Series
have to wait 30 days after you purchased or upgrade the phone this is the left i got says claim after 30 days and within 60 days. I got my s20+ on then 9th july so I can't claim mine on Saturday 8th
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beth1989
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Galaxy S20 Series
the leaflet
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fisfids
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Galaxy S20 Series
I have just upgraded my phone to the Samsung galaxy s20 and I am entitled to free galaxy buds. I got a leaflet with my phone telling me I have to claim this through this app but can't find anyway of claiming them on it can anyone help me. I only received my new upgrade 2 weeks ago I really want these buds and will be very disappointed and upset with this app if I don't get my buds.
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