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Original topic:

how to claim free galaxy watch after purchase of s20

(Topic created on: 06-01-2021 10:59 AM)
demon169879
Apprentice
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Galaxy S20 Series
I recently got the Samsung galaxy s20 5g on upgrade from o2  I got the offer of the free galaxy watch with it but no info came with the phone  how do I claim this

14 REPLIES 14
sjane
First Poster
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Galaxy S20 Series
I would like to know as well also got s20 on upgrade Vodafone no details on how to claim the watch which was advertised
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DannyT
Moderator
Moderator
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Galaxy S20 Series

Hi all,

 

When did you make these purchases? Was it the S20 FE that you purchased?

 

If so, here's the link: https://www.samsung.com/uk/watch-active-offer/


Welcome to the Community!

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demon169879
Apprentice
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Galaxy S20 Series
yes it was the s20 5g and it was purchased on 31/12/20
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Mouse101
Apprentice
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Galaxy S20 Series

I've purchased the FE 4g but no information on it only I asked for the info when I bought the phone, all the websites say the promo is out of date, but its actually referring to previous promotion.  I found no "ticket" in samsung members area.

 

I am just wondering how long do you need to wait before you're sent a voucher to claim the watch... 

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demon169879
Apprentice
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Galaxy S20 Series
that link was the right one but it says to hit the claim button in this app but I can't see a claim button
Mouse101
Apprentice
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Galaxy S20 Series

I think I've cracked it, I signed in as a business user and was able to upload all my details there, received a claim reference number also so fingers crossed!

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Beebea69
First Poster
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Galaxy S20 Series
hi, I have the same problem but I'm not a business user... I cannot see the "claim banner" in the members app. please advise?
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demon169879
Apprentice
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Galaxy S20 Series
yep this is the way to do it I have sent my claim in now thanks
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Artur80
First Poster
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Galaxy S20 Series
I have the same issue, I purchased S20 FE two days ago. When I go to claim banner ther is no galaxy watch. How can I click then?
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