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Original topic:

Hotmail account

(Topic created on: 10-02-2023 09:26 AM)
First Poster
Galaxy S20 Series
Morning, I have a Hotmail email account. I can receive emails no problem but I can't send! This is so frustrating as I don't know what to do. I have an S20 Ultra and this has only started happening over the last few days.

I have a lot of saved emails that I need and am worried I will lose them as I can't send/ forward them to my work email.

Any help would be greatly appreciated. 
Many thanks

Samsung Members Star ★
Galaxy S20 Series
Others have posted issue on here too, I think they all with Hotmail/outlook aswell
Galaxy S20 Series
It could be a technical issue on Microsofts side if it's just started to happen, have you tried to login to your email account via a PC and send the emails that way.
Galaxy S20 Series

Hi @Minkymoo ,


as stated on this chat this seems to be down to changes made by the email provider. Please remove your account form the phone Settings> Accounts and backup> Manage accounts> Select your email> Remove account. Then try to add this again from the same path: Settings> Accounts and backup> Manage accounts> Add account. When adding the account onto your device, select manual set up and select IMAP as the type of account, instead of POP3. Sign in to your email account on a PC / MAC or an internet browser to confirm that your account has not been disabled and that you are using the right credentials. 

If 2-step verification was enabled for your account you may need to create an app specific password for accessing your email account on the Email app. If the IMAP protocol was disabled, you will need to log in on a web browser and enable this function. If this does not help, we would recommend contacting the email provider to get the right settings.