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Original topic:

headphones

(Topic created on: 13-01-2021 06:57 PM)
DME80
First Poster
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Galaxy S20 Series
I purchased a Samsung galaxy 20 Fe 2 weeks ago I need headphones as I support and teach children both in school and at home I have to access Microsoft Teams. I purchased a set of USB C headphones and they will not output sound. I then bought an adapter to use my Samsung s9 headphones and had the same issue. It is absolutely essential I have a working headphones/microphone set up otherwise I cannot teach my class. I contacted customer support and was basically told that only Samsung headphones would work. This has never been the case and it is the sort of thing that I would expect Apple to pull not Samsung. Looking at forums this seems to have happened with a few people and according to Car Phone Warehouse it is potentially a software update issue. Can anyone shed light onto this issue?
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2 REPLIES 2
Pugs1957
Superuser I
Superuser I
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Galaxy S20 Series
In developer options, there is an option called "Disable USB audio routing". To access developer options see https://www.samsung.com/uk/support/mobile-devices/how-do-i-turn-on-the-developer-options-menu-on-my-...
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DME80
First Poster
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Galaxy S20 Series
Thank you just tried that unfortunately it didn't work
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