Has your S20 Ultra camera glass cracked?

[maverick22]

It looks like S20U's issues continue to pile on. Now with reports that the xamera glass is shattering for no reason..

https://www.sammobile.com/news/galaxy-s20-ultra-design-flaw-rear-camera-glass-break/

[maverick22]

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@IchBVB wrote:
@maverick22
I'm with EE

At first they said that I have 3 options

Wait for restock on the 512gb S20 ultra which will be on the 8th of f May and then sort something out for not being able to use the phone all this time.
Change to another S20 either normal or plus.
Or change to a different completely phone.

Then they said I can't switch to a different brand...

Need to return this , cancel this contract which is an upgrade then make a new contract with a new phone which I will do.

They said they bring OnePlus 8 but they don't have now.
Nothing about restocking or it's not here yet.

To be honest EE is not unwilling to help, they've been more than helpful with all this.

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Ok thats good to hear that they are willing to help, i will probably then wait till they have the one plus 8 pro then give them a call.

Did you just list the issues it having? Also do you happen to have the name of the person you spoke to would be good to give as a reference.

[IchBVB]

Well I said it's overheating, lagging and really poor battery performance.
I had to do it within the 30 day period since the day of purchase.
Unfortunately I don't remember the name because I've spoke with many from EE over the phone

[maverick22]

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@IchBVB wrote:
Well I said it's overheating, lagging and really poor battery performance.
I had to do it within the 30 day period since the day of purchase.
Unfortunately I don't remember the name because I've spoke with many from EE over the phone

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Ah jeeez well im outside my 30 day period. Then i have no chance tbh.

[IchBVB]

You might want to research if there's any other route you could follow to resolve this
Obviously it's not just a single case

[farbeyondrivin]

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@maverick22 wrote:

It looks like S20U's issues continue to pile on. Now with reports that the xamera glass is shattering for no reason..

https://www.sammobile.com/news/galaxy-s20-ultra-design-flaw-rear-camera-glass-break/

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@maverick22 wrote:

It looks like S20U's issues continue to pile on. Now with reports that the xamera glass is shattering for no reason..

https://www.sammobile.com/news/galaxy-s20-ultra-design-flaw-rear-camera-glass-break/

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user abuse; called samsung and many are causing it to get or attempt free repairs. samsun will NOTwarranty repair them. 

[Anonymous User]

If i were you i would wait till more break... and someone speaks about that

[farbeyondrivin]

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@Anonymous User wrote:

If i were you i would wait till more break... and someone speaks about that

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I will trust Samsung not reports of self damage.

[Anonymous User]

Trust whoever you want. Hope yours does not explode

[Gumshoe]

Mine has cracked, here in Sweden, and Samsung refuses to fix it.
I currently involving Comsumer Right Group, here in Sweden to "battle" Samsung.

[Anonymous User]

@Gumshoe may you send a pic?