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Original topic:

Galaxy S20+ 5g will not show incoming phone calls and notify me of texts

(Topic created on: 06/04/21 14:45)
bjo7
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Galaxy S20 Series

When someone calls in I cannot find the call screen.  I have to search for it.  Also, there is no notifications for incoming texts.  I have all volumes up but nothing.  Any help would be truly appreciated. Thanks

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CarlH
Moderator
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Galaxy S20 Series

Hi @bjo7. Can you check to see if your phone is up to date? You can find this by going into Settings > Software update > Download and install. 

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bjo7
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Galaxy S20 Series

I did check that.  I called Samsung and we reset the phone.  Then I put everything back to the settings I had it on.  I think what is happening is the "Do Not Disturb".  A week ago I put a scheduled DND on my phone for 10 p.m. to 7 a.m. so that the emails, games, etc. would not disturb my boyfriend while we were on vacation.  I let the calls and texts come through just in case there was an emergency.  Yesterday when a call came in, you couldn't see the actual call, you had to search for it to answer it.  Also, the texts would come in without sound.  So after we did the reset today, it worked fine until I added the DND back to my phone.  I check the times and all are correct so I just took it off.

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bjo7
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Galaxy S20 Series

Thank you very much for helping me though.

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