Was there any claims process that you followed @croyce1995
Did you purchase directly from Samsung or via a network. If a network then contact them too.
Freebies usually come hand in hand with a start date and end date to make a claim so please check this too @croyce1995
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.