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Original topic:

Galaxy Active Watch Offer with S20 FE - Where Is It

(Topic created on: 01/03/21 13:52)
AlanIreland
Apprentice
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Galaxy S20 Series

Hello community! I had a claim for the Samsung Galaxy Active smartwatch verified on 5th January, after purchasing the Galaxy S20 FE. Over 45 days have now elapsed, and I had not received any update on dispatch of the free smart watch.

I contacted Samsung Promotions today by email, and they confirmed they had processed the order and send it to their third party fulfillment partner on 19th January (i.e. 1 month ago). Samsung appear to be washing their hands of this now, saying that everything is proceeding well and the claim is with the fulfillment partner, but are failing to provide any update on dispatch or delivery to Ireland.

Has anyone successfully received the free smart watch? Or is this a common issue? I feel stuck now, as I do not know who the fulfillment partner is and cannot contact them.

Thanks!

16 REPLIES 16
Heather402
New Member
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Galaxy S20 Series
I am having the same issues, I feel like I'm being palmed off each time I speak with them. if love some help.
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nikkid68
Observer
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Galaxy S20 Series
my husband is still waiting for his too it's been about 3 weeks now
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Tiredwaiting
First Poster
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Galaxy S20 Series

Alan I'm also in Ireland, I got the S20 FE 5G on 31 Dec, claimed immediately which was verified, but I am still waiting !

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AlanIreland
Apprentice
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Galaxy S20 Series

Yes it is really frustrating. They have emailed me back to basically say they have passed the verified claim onto a fulfillment partner in Germany, but won't provide contact details for that third party, and won't give any further detail on dispatch or delivery. It has been 53 days since my claim was verified now! And no way to follow up. 

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catdaw24
New Member
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Galaxy S20 Series
Same. I had an email a while ago to say they were awaiting new stock. watch should come today...we will see...
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Tiredwaiting
First Poster
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Galaxy S20 Series

Ha, ha....you're not even halfway yet.

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Tiredwaiting
First Poster
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Galaxy S20 Series

I got an email blaming Brexit, Covid and the dog ate my homework ! I've been waiting since December. The watch is old stock anyway (Galaxy Active) so I bought a Galaxy 3 and will give the active to my daughter. Pity I couldn't do a swap for their new earbuds. 

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Tiredwaiting
First Poster
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Galaxy S20 Series

Did it arrive then ?

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catdaw24
New Member
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Galaxy S20 Series
no it didn't!! what a load of rubbish....
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