Hello community! I had a claim for the Samsung Galaxy Active smartwatch verified on 5th January, after purchasing the Galaxy S20 FE. Over 45 days have now elapsed, and I had not received any update on dispatch of the free smart watch.
I contacted Samsung Promotions today by email, and they confirmed they had processed the order and send it to their third party fulfillment partner on 19th January (i.e. 1 month ago). Samsung appear to be washing their hands of this now, saying that everything is proceeding well and the claim is with the fulfillment partner, but are failing to provide any update on dispatch or delivery to Ireland.
Has anyone successfully received the free smart watch? Or is this a common issue? I feel stuck now, as I do not know who the fulfillment partner is and cannot contact them.
Yes it is really frustrating. They have emailed me back to basically say they have passed the verified claim onto a fulfillment partner in Germany, but won't provide contact details for that third party, and won't give any further detail on dispatch or delivery. It has been 53 days since my claim was verified now! And no way to follow up.
I got an email blaming Brexit, Covid and the dog ate my homework ! I've been waiting since December. The watch is old stock anyway (Galaxy Active) so I bought a Galaxy 3 and will give the active to my daughter. Pity I couldn't do a swap for their new earbuds.