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Original topic:

Exchange ActiveSync new contacts not synchronising to Exchange account

(Topic created on: 05-06-2020 01:24 PM)
pasufi
First Poster
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Galaxy S20 Series

The contact app has been set up to save contacts to Microsoft Exchange ActiveSync (MEA). But my S20 Contact App shows 5145 contacts in MEA, but my s8+ and my PC Outlook and online Exchange (https://outlook.live.com/people/) shows 5013 contacts. Therefore it seems that Contact Sync is not updating the S20 Exchange contacts across to the other devices using same Exchange ActiveSync account.

6 REPLIES 6
mrwjblake
First Poster
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Galaxy S20 Series

I am having a similar issue.  Most of my contacts are in outlook and that app is working fine on my Samsung S 20.  However the Samsung Contacts App is not incorporating the Outlook contact data.  The Default stoarge locaion for my contacts is Microsoft Exchange Active Sync.  Any advice?

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TPM
First Poster
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Galaxy S20 Series

I have the same issue on my Galaxy S20 Ultra.

I saw there was finally an option to move contacts from my phone to an Exchange account.

So I tried moving the last phone contacts to Exchange.

The contact location shows as Exchange however I can't see them online nor in Outlook on my PC.

New contacts also no longer sync from my phone to Exchange.

Any suggestions?

I'm apprehensive of removing and adding the Exchange account again for fear of losing these contacts.

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capebike
First Poster
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Galaxy S20 Series

I have the same issues with my S20 Ultra PLUS

Some contacts have been deleted off Exchange (not by me, though) and only their names remain on the phone.

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mgrunhut
First Poster
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Galaxy S20 Series

there are three replies and no solutions. What do we do?

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dheisler
Apprentice
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Galaxy S20 Series

I have the same issue now, new contacts not synced as well as contact changes. This really sucks

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MyNameIs
First Poster
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Galaxy S20 Series

I have the same issue.  I can find lots of sites with solutions to getting outlook to sync with Samsung Contacts, but I can't get contacts added to my phone to sync to any of my other devices even though it is saved in the Microsoft Exchange ActiveSync folder and settings are set to sync and the sync account settings claim to have sync contacts.  Frustrating no solutions posted to this.  It cannot just be a handful of us.

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