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Original topic:

Error processing order but money taken from bank account

(Topic created on: 21-06-2021 11:58 PM)
Thomas201681
Apprentice
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Galaxy S20 Series

Hi i tried ordering the Samsung s20 FE 4g version when i went to check out and put my details in i got this message "Error processing order " The money still got taken out of my account and I've had no emails or anything has anyone else experienced this or have a solution before i phone them in the morning?

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5 REPLIES 5
Dashnee
Journeyman
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Galaxy S20 Series
Hi there, you should have received an email confirming your order. If there's no response by morning, you should contact customer service asap. I would also advise you to have a screenshot of the monies taken as they will ask you for proof.

Hope they resolve it and you get your new phone.
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Thomas201681
Apprentice
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Galaxy S20 Series

Hi thank you for your response can there be a delay to receiving the email?

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Dashnee
Journeyman
Options
Galaxy S20 Series
Hi there, there could be but I know from experience when I placed my recent order, I received confirmation via email, the same day.
Best to contact them - 0330 726 7467 (Customer Services). Good luck.
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Thomas201681
Apprentice
Options
Galaxy S20 Series

Okay thank you for your responses hopefully i can get this sorted in the morning.

Dashnee
Journeyman
Options
Galaxy S20 Series
You're welcome 😊