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Original topic:

Emails stopped

(Topic created on: 16-08-2022 10:51 AM)
Peter8971
First Poster
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Galaxy S20 Series
Both our EE supplied GalaXy20 mobiles simultaneously stopped receiving or sending emails, there are no Pop-up messages they just no longer connect to the server. However,  emails are still okay on our PCs and i-Pads. EE and our domain host both say the fault is not with them, any suggestions ?
2 REPLIES 2
Flintstone
Voyager
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Galaxy S20 Series
does the Internet still work? (can you see webpages and so on) can you try a WiFi connection (and does it work then?)
BandOfBrothers
Samsung Maker ★★
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Galaxy S20 Series

This occasionally happens with my phone.

If a soft reboot by turning the phone Off and On does not resolve this I go into Settings and accounts and delete the account and re enter the email account and password which usually resolves this.

I use the Samsung Email app.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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