Earpiece Issues

[Dtipton]

When I try to make a call the earpiece speaker is very low and muffled. I have the volume turned up and noise max turned off. Help! 

[Aklima]

Hi, please try it on a another device to indicate the fault. If it's the same on another device it's the headphones fault and if it works fine on another device then the phone is at fault. Hope it helps.

[GreyMatter]

you have trapped dirt in the ear piece. use an air duster and q tips to remove it. otherwise take it to a service center and they will do it

[GreyMatter]

the ear piece is built in. if they had said headphones or buds or similar, your point would be valid but this refers to the in-built speaker for the ear piece inside the device

[DannyT]

Try cleaning the Buds:
- Remove the ear tip from the earbud carefully. Don't use force to remove the ear tip.
- Clean the sensor, mesh and ear tip with a clean, soft cloth.
- Clean the receiver with a cotton swab and dry brush to remove any foreign materials.
- Reattach the ear tip onto the earbud when you've finish cleaning.
Please note: do not use liquids, such as alcohol or soapy water, when cleaning the Galaxy Buds.

[Izzy wizzy]

• I am expriencing the same  i hv so far bought 2 sets of earphones but still non change.
• Mine is S20fe  

[ben78]

One ear piece is much lower ie cannot hear from it, tried to clean and reset but nothing. Please help