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Original topic:

Digital Wellbeing app still not responding

(Topic created on: 11-11-2020 12:47 PM)
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PaulTraynor
Apprentice
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Its been over two weeks now and the app is still not functioning. Is anyone else having he same problem? 

1 Solution


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Solution
DannyT
Moderator
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Hey there, @PaulTraynor.

 

A number of users have reported, clearing the cache and data from the app results in this working again. On your phone head to:

 

Settings > Apps > More (3 dots top right) > Show System Apps > Scroll and search for Digitial Wellbeing App > Storage > Clear Cache > Clear Data. 


Welcome to the Community!

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Solution
DannyT
Moderator
Moderator
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Hey there, @PaulTraynor.

 

A number of users have reported, clearing the cache and data from the app results in this working again. On your phone head to:

 

Settings > Apps > More (3 dots top right) > Show System Apps > Scroll and search for Digitial Wellbeing App > Storage > Clear Cache > Clear Data. 


Welcome to the Community!

PaulTraynor
Apprentice
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That seemed to work, thanks for your help!
SamEx72
First Poster
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Great, thank you worked for me too :smiling-face:

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ohiolax
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Worked for me!
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Rednecks
First Poster
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Mine isn't working at all after those steps n even restarted my device twice n still nothing