Delivery date???

[Nially]

Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????

 Please say its an error. 

[frank303]

e-mailed them reply to order acknowledgement e-mail - no response.

Contact Us links didn't work

e-mailed them, forward to support@samsunguk.zen ... - no response.

Order status still showing "PREPARING DISPATCH"

North UK -  S20+  128GB grey - ordered direct from Samsung site - 13 Feb 17:00

[Slipmat]

I did receive another e-mail from Exertis here in Ireland, the first e-mail said 'delayed to April 2nd' while this new one now is saying March 25th.   

[Digitalcorporal]

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@Slipmat wrote:

I did receive another e-mail from Exertis here in Ireland, the first e-mail said 'delayed to April 2nd' while this new one now is saying March 25th.   

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That same person told me Feb 14th. The message was more or less the same.

I had received no prior notification and only recieved this after I followed up to find out where my phone is.

It's odd though as the message says the launch is delayed....yet my friend who ordered his 3 days after I ordered mine received it on time yesterday so clearly it has launched. 

[GoravSharma1]

Is there any clear case in the box

[GJF2442]

I originally received a reply saying the launch was pushed back to the 14th. I then queried why some people who ordered after me have been receiving theirs, to which I got the following reply

[Digitalcorporal]

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@GoravSharma1 wrote:

Is there any clear case in the box

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I thought there would be but my Girlfriend didn't get any with hers 

[Digitalcorporal]

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@GJF2442 wrote:

I originally received a reply saying the launch was pushed back to the 14th. I then queried why some people who ordered after me have been receiving theirs, to which I got the following reply

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Not exactly an answer 🤣

This is going to be our life now for the coming weeks.

[Ninjakel]

My order has arrived, grey 512gb ultra ordered in UK on 13th Feb

No clear case in box for the person that was asking earlier

[Venara]

You just gotta love how Samsung support is actively trying to get rid of me by claiming they are not the correct point of contact when they clearly are

https://twitter.com/GoddessVenara/status/1237691108412608515

[Digitalcorporal]

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@Venara wrote:

You just gotta love how Samsung support is actively trying to get rid of me by claiming they are not the correct point of contact when they clearly are

https://twitter.com/GoddessVenara/status/1237691108412608515

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Completely useless - getting nowhere with them and they have yet to post anything of any use on their account.