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Original topic:

Delivery date???

(Topic created on: 15/02/20 11:47)
Nially
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Galaxy S20 Series

Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????

 Please say its an error. :thinking-face:

 

Screenshot_20200215-104040_Chrome.jpg

 

809 REPLIES 809
Sgriff
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Galaxy S20 Series

If you're not going to be in when you get informed of dispatch then you can just change delivery to a collection point, usually a shop in your area. That's what I'll be doing. Then pick it up from the pharmacy around the corner when I'm on the way home 

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Sgriff
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Galaxy S20 Series
Should've added, you can do this through the dpd app
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dersonik
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Galaxy S20 Series

I have paid for delivery today by 10:30 flying later to tenerife so not able to collect tomorrow 

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Kaje
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Galaxy S20 Series

Good luck with that - DPD don't even have my phone as Samsung haven't given it to them despite booking it in for delivery today. Shambles. 

Sbol15
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Galaxy S20 Series

Been issues with delivery ever since I got on the program in 2017. Always late for the majority of customers. 

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Kaje
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Galaxy S20 Series

It's genuinely horrendous.

 

I've eventually been able to speak to a supervisor who has said that they were never going to be delivered today - despite picking this date on ordering and having it confirmed twice by the live chat option. 

It's a disgrace. So now, I'm a day of annual leave down with no resolution, and the item will keep being sent back to the depot for the rest of the week (and no doubt ultimately Samsung) as I'm just not in. Collection from the depot also isn't an option as the nearest one is an hour away!

Sbol15
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Galaxy S20 Series
That sucks. Sorry to hear this.
Any way you can change delivery address to a family or friends house?
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Kaje
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Galaxy S20 Series

Nope, they won't allow it - genuinely atrocious. 

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RTimpani
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Galaxy S20 Series

I'm having problems with Vodafone IE

I pre-ordered on 12th of February and they send the shipping code (not actually a code, but...) and the purchase is "submitted"

 

I chatted 3 times with the CC and they're saying that is out of stock since the 13th. That's a bull*****, anyway I should receive today or tomorrow since I bought on the 12th Feb.2020-03-09 10_23_54-Window.png

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MikeT30
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Galaxy S20 Series

What's the problem to pick it up from the DPD office just in case you're not in? I am working too but I don't make a drama about it. If I'm not in,  I'm not in! They don't send it back to Samsung and giving it to someone else.....