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Original topic:

Delivery date???

(Topic created on: 10-03-2020 07:58 AM)
Nially
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Galaxy S20 Series

Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????

 Please say its an error. :thinking-face:

 

Screenshot_20200215-104040_Chrome.jpg

 

809 REPLIES 809
Gart1
Explorer
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Galaxy S20 Series

When will any form of accurate communication come out from Samsung?

Thus far it's a lottery on getting a phone, with no real communication saying this is the status of an order.  It's great that some appear to be getting their phones, not so great when I ordered within hours of being able to.

I appreciate that there are things that are outside of Samsungs control, their communication to us are not.

Come on samsung sort your coms out.

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Rubberduckzi11a
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Galaxy S20 Series

Just spoke to samsung.com tech side and said it is down as being delivered today but they have limited information on their side (even though mine just says shipping requested)

 

Will be ringing them at 8am also

 

That's for the S20 ultra black 128gb

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Stu-Pot
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Galaxy S20 Series

Anyone got the sales customer service phone number? The number I've got gets the technical support. TIA

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Rubberduckzi11a
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Galaxy S20 Series

Customer number is 0330 726 7467 open from 8am

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Gart1
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Galaxy S20 Series

03307267467

 

Is the Samsung shop number.

Paganbunion
Apprentice
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Galaxy S20 Series

Just received a text from Samsung. 

Dear Samsung Customer, unfortunately your Galaxy S20 order has been delayed. We estimate that we will be able to deliver your order prior to 12th March. We are sorry for the delay and, to apologise, within the next 72 hours you will receive a £50 discount code via email that you can redeem through our website. You do not need to take further action at this time. Well send you a text to confirm when your delivery has been dispatched. Thank you for your understanding.

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Stu-Pot
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Galaxy S20 Series

Just had this SMS from Samsung, not happy booked day off work, ordered on the 12th February direct from Samsung.

Dear Samsung Customer, unfortunately your Galaxy S20 order has been delayed. We estimate that we will be able to deliver your order prior to 12th March. We are sorry for the delay and, to apologise, within the next 72 hours you will receive a £50 discount code via email that you can redeem through our website. You do not need to take further action at this time. Well send you a text to confirm when your delivery has been dispatched. Thank you for your understanding.

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Nan123
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Galaxy S20 Series

Just had a text to say my order has been delayed and they should be able to deliver prior to the 12th March which isn't very helpful. Does that mean tomorrow or the day after, not like I have a job and can't just sit around waiting both days.

 

ordered the ultra on 12th feb and only just heard about a delay today, pretty poor service 

Rubberduckzi11a
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Galaxy S20 Series

Screenshot_20200310_073420_com.google.android.apps.messaging.jpg

Well hate to say I called it but I called it. Absolutely fuming

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C0ckers
First Poster
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Galaxy S20 Series

@Rubberduckzi11a wrote:

Just spoke to samsung.com tech side and said it is down as being delivered today but they have limited information on their side (even though mine just says shipping requested)

 

Will be ringing them at 8am also

 

That's for the S20 ultra black 128gb



That's what I was told but just got this. Not happy at all...booked day off work based on them confirming it was coming today!20200310_073348.jpg

 

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