15-02-2020 10:47 AM
Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????
Please say its an error.
09-03-2020 10:28 AM
Because:
a) the delivery office is an hour's drive away.
b) I booked the day off because I was told, numerous times, it would be delivered today.
c) DPD will return to sender if the item fails delivery a few times.
b) is the most important here - to be told by Samsung that it would be delivered today, but then learning that it was never going to be delivered today, is atrocious.
09-03-2020 10:50 AM
I spoke with Carphone warehouse using chat and my order will be dispatch today and delivery tomorrow 🙂
09-03-2020 11:01 AM
@Kaje wrote:
Because:
a) the delivery office is an hour's drive away.
b) I booked the day off because I was told, numerous times, it would be delivered today.
c) DPD will return to sender if the item fails delivery a few times.
b) is the most important here - to be told by Samsung that it would be delivered today, but then learning that it was never going to be delivered today, is atrocious.
You seriously don't have a local collection point? unless you live somewhere really remote I can't imagine there not being somewhere 20 minutes away at the most.
09-03-2020 11:06 AM
I ordered on February 12th and still no update from Exertis. I mailed them this morning but no reply so I've no idea if the phone will arrive tomorrow or not.
09-03-2020 11:13 AM
I'm also waiting on any info from Exertis for an S20+ ordered Feb11th, all I've heard from Samsung or Exertis was an email this morning saying I'll receive the box to ship my trade in phone in in a couple days. Really disappointed in the lack of communication.
09-03-2020 11:14 AM
Spoke with Samsung who are saying delivery tomorrow. I have absolutely 0 faith in there "customer sales support" team so not getting hopes up.
09-03-2020 11:17 AM
09-03-2020 11:17 AM
09-03-2020 11:21 AM - last edited 09-03-2020 11:21 AM
From the DPD app can you specify a collection point i.e a local shop etc?
09-03-2020 11:22 AM
Mine arrived this morning about 10:30. Hope you all receive yours soon!