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Original topic:

Delivery date???

(Topic created on: 09/03/20 11:28)
Nially
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Galaxy S20 Series

Ordered the s20 ultra off the samsung Ireland website. It says delivery on the 10th march. I thought it was released the 6th and pre orders usually get it 3 days early. Surly Samsung are not going to torture me for 1 extra week to get it????

 Please say its an error. :thinking-face:

 

Screenshot_20200215-104040_Chrome.jpg

 

809 REPLIES 809
Kaje
Apprentice
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Galaxy S20 Series

Because:

 

a) the delivery office is an hour's drive away.
b) I booked the day off because I was told, numerous times, it would be delivered today.
c) DPD will return to sender if the item fails delivery a few times. 

 

b) is the most important here - to be told by Samsung that it would be delivered today, but then learning that it was never going to be delivered today, is atrocious. 

Adamksc
Voyager
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Galaxy S20 Series

I spoke with Carphone warehouse using chat and my order will be dispatch today and delivery tomorrow 🙂

-----------------------------------------------------------‐----------------------------------SAMSUNG S21 SM-G991B/DS
Samsung One UI 3.1 / Android 11 CSC-BTU
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Spinnerdcc
First Poster
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Galaxy S20 Series

@Kaje wrote:

Because:

 

a) the delivery office is an hour's drive away.
b) I booked the day off because I was told, numerous times, it would be delivered today.
c) DPD will return to sender if the item fails delivery a few times. 

 

b) is the most important here - to be told by Samsung that it would be delivered today, but then learning that it was never going to be delivered today, is atrocious. 


You seriously don't have a local collection point? unless you live somewhere really remote I can't imagine there not being somewhere 20 minutes away at the most.

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misty71
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Galaxy S20 Series

I ordered on February 12th and still no update from Exertis. I mailed them this morning but no reply so I've no idea if the phone will arrive tomorrow or not. 

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aerach71
Apprentice
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Galaxy S20 Series

I'm also waiting on any info from Exertis for an S20+ ordered Feb11th, all I've heard from Samsung or Exertis was an email this morning saying I'll receive the box to ship my trade in phone in in a couple days. Really disappointed in the lack of communication. 

Sbol15
Explorer
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Galaxy S20 Series

Spoke with Samsung who are saying delivery tomorrow. I have absolutely 0 faith in there "customer sales support" team so not getting hopes up. 

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aerach71
Apprentice
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Galaxy S20 Series
Yeah I feel like it shouldn't be that hard to update people with their delivery info if they are arriving tomorrow so not holding out much hope
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Kaje
Apprentice
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Galaxy S20 Series
Correct - I do not live in a remote area, but my nearest is approximately a one hour drive away.
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Anonymous User
Not applicable
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Galaxy S20 Series

From the DPD app can you specify a collection point i.e a local shop etc?

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Esurient
Apprentice
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Galaxy S20 Series

Mine arrived this morning about 10:30. Hope you all receive yours soon!

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