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Original topic:

Connection issues

(Topic created on: 09-07-2021 02:46 PM)
MissieN
First Poster
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Galaxy S20 Series
Is anyone having issues with connection in the Sinfin/ Sunnyhill area.  I cannot get any  service while in the area. I have an S20 and an A51 I have no coverage on the ground floor of my property.  This has only been happening for the last 2 weeks.

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9 REPLIES 9
Pugs1957
Superuser I
Superuser I
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Galaxy S20 Series

It may be an idea to contact your carrier to confirm if they have a problem,

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MissieN
First Poster
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Galaxy S20 Series
I have tried that. They say there is no issues from their side.
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Pugs1957
Superuser I
Superuser I
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Galaxy S20 Series
Who is your carrier?
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@MissieN: Are you only experiencing network connection issues in that area, or is it persistent in other locations? Do you have access to another compatible phone that you can try your SIM in to see if the issue persists? This will help to determine if the issue lies with the phone or your current SIM/network. 

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MissieN
First Poster
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Galaxy S20 Series
We are all on giffgaff. It only seems to be affecting the Samsung phones. We have iPhone and hauwawi which are working OK on the same network
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Pugs1957
Superuser I
Superuser I
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Galaxy S20 Series

Please check your APN settings match those shownhere Internet APN settings guide | giffgaff

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MissieN
First Poster
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Galaxy S20 Series
Thanks for assisting. Unfortunately, it still does not work. Will have to give Samsung a wide birth from now on.
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@MissieN: Do you have a case or cover on the phone? If so, please try removing it temporarily to see if you notice an improvement. I understand that other phones in the household who are on the same network are not encountering the same signal issue, however as the problem is isolated to a ground floor, indoor location where signals can be weaker, it is worth exploring further troubleshooting steps. 

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ade0501
Navigator
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Galaxy S20 Series
I was in Sunny Hill this morning using S21 Ultra on Vodafone with no issues. Doesn't help you much, but does show that there is signal.
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