claiming smart watch

[Jmus]

I have sent delivery note and email from provider providing details about the date of upgrade Samsung still asking for a precise date of purchase??!! Help 

[aklima]

Hi,
have you sent ur receipt ??

[barun]

I was on your boat 4 days ago so I contacted my provider and asked for a manual proof of purchase which basically has all the info Samsung would ever need, in my case they wanted the date of purchase and my receipt I got with he phone never had a date of purchase but the manual proof of purchase will have all the information even the date when the phone was first turned on, I would contact your provider immediately coz they tend to take few days to send that and Samsung only give you like 7 days before they void your claim

[blueberry_cheesecake]

hi @Jmus 

if this is about S20FE, an email confirmation of contract or upgrade will do, just forward it to below

 watchactiveoffer@samsungpromotions.claims or by phone at 0333 006 7884 (UK, IOM or CI) or 01691 7216 (ROI) 

https://www.samsung.com/uk/watch-active-offer/

https://www.samsung.com/uk/watch-active-offer/terms/

thanks 😀

[Jmus]

Yes I believe so

[aklima]

U will need to send that.