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Original topic:

Claiming S20+ and Ultra free smartwatch

(Topic created on: 05/06/20 01:40)
adamthered
Apprentice
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Galaxy S20 Series

I did a search and couldn't find anything about this specific subject,  but please close if there is already a thread.

 

I made a claim for the free smartwatch recently abut I haven't heard anything back regarding confirmation.

 

I submitted a photo of the email (this was taken on my wife's phone, and I didn't think about screenshotting it until after I submitted the picture) 

 

My friend was more thoughtful in his application approach and did a screenshot, the almost instantly after sending the application he granted confirmation of it being received. 

 

My question is, is there a way to check its been received and is being processed? I've called the helpline number but no help at all, also tried online chat who directed me to phone them.

 

Completely agree there are more important things right now, but any help would be appreciated 

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CarlH
Moderator
Moderator
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Galaxy S20 Series

Hi, @adamthered. Was it on of these numbers? 03452160127 (UK) or 015369562 (ROI). The Promotions Team can also be reached via email galaxywatch@samsungpromotions.claims

 

Hope this helps!

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adamthered
Apprentice
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Galaxy S20 Series
Thank you, it was not that number no. I'll report back how I get on
Jonathan1205
Samsung Helper
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Galaxy S20 Series

Hi adamthered,

 

Has this now been resolved for you?

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adamthered
Apprentice
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Galaxy S20 Series
Hi
It has been resolved, thank you.

I called the helpline number from above and resolved the issue. In fact, I received my watch this morning.

A little over a week for a free watch, can't complain at that at all!

👌
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Jonathan1205
Samsung Helper
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Galaxy S20 Series

Excellent news - enjoy your watch 👍 

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2014ven
First Poster
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Galaxy S20 Series

can I ask when you received your watch did you get any emails to inform you it was gonna be delivered or anything I claimed for mine 2 weeks ago I got text to say validated and online says its validated but thats all I have received no emails and I no they said within 30days just wanting to no other peoples process of claiming the watch.

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