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Original topic:

Claiming Free Watch

(Topic created on: 27/05/20 12:24)
Crashtest1
Explorer
Options
Galaxy S20 Series

Hey,

 

I ordered a Samsung Galaxy S20+ and I have been unable to claim the free watch through the members app. 

 

I get an error code (api.cam_1006.400) and told to check the eligibility, I meet all the requirements for eligibility so I'm at a loss. It was the free watch that swayed me into getting the plus. 

 

I've tried a couple of guides where I sign into Samsung pay and reinstall the Samsung members app. Any idea?

51 REPLIES 51
nemoj92
Apprentice
Options
Galaxy S20 Series

I have spoken to samsung promotion in which they will investigate this, they have told me it will take 5 to 10 working days and I dont hear anything by the 8th of June  to call back and they will chase it up   

and they then said to me  if they sent me another watch  it will be through yodel again     

so they can nick another watch  

 

what a joke   

 

what do you think guys?  

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Bryan60
First Poster
Options
Galaxy S20 Series

@Crashtest1 wrote:

Hey,

 

I ordered a Samsung Galaxy S20+ and I have been unable to claim the free watch through the members app. 

 

I get an error code (api.cam_1006.400) and told to check the eligibility, I meet all the requirements for eligibility so I'm at a loss. It was the free watch that swayed me into getting the plus. 

 

I've tried a couple of guides where I sign into Samsung pay and reinstall the Samsung members app. Any idea?


 

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nemoj92
Apprentice
Options
Galaxy S20 Series
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nemoj92
Apprentice
Options
Galaxy S20 Series
did it work for you ??
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2014ven
First Poster
Options
Galaxy S20 Series

can someone help me of how do I no everything has went through OK on claiming my watch I haven't received any emails i have received a txt to say it was validated and I will receive my watch in next 30 days 

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nemoj92
Apprentice
Options
Galaxy S20 Series

then phone samsung and ask 

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Crashtest1
Explorer
Options
Galaxy S20 Series

If they have sent a text saying you will receive your watch it sounds like it went though. Or search and there is a tracking page 

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nemoj92
Apprentice
Options
Galaxy S20 Series
there is a tracking page but its dont tell you much and you need to keep a eye on yodel driver as I have had my watch stolen by the yodel driver so you must keep checking your email as yodel send you a email on the morning of delivery
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DragonWolf5589
Navigator
Options
Galaxy S20 Series

@2014ven wrote:

can someone help me of how do I no everything has went through OK on claiming my watch I haven't received any emails i have received a txt to say it was validated and I will receive my watch in next 30 days 


I havent got any emails and i had to wait 2 weeks to get a text and then told me it will take over 45 days for mine.

_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
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nemoj92
Apprentice
Options
Galaxy S20 Series
I phoned samsung to find out on the status of it
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