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Original topic:

Claiming Free Watch

(Topic created on: 24/05/20 19:31)
Crashtest1
Explorer
Options
Galaxy S20 Series

Hey,

 

I ordered a Samsung Galaxy S20+ and I have been unable to claim the free watch through the members app. 

 

I get an error code (api.cam_1006.400) and told to check the eligibility, I meet all the requirements for eligibility so I'm at a loss. It was the free watch that swayed me into getting the plus. 

 

I've tried a couple of guides where I sign into Samsung pay and reinstall the Samsung members app. Any idea?

1 ACCEPTED SOLUTION
Solution
AntS
Moderator
Moderator
Options
Galaxy S20 Series

Cheers @TessM! 🙂👍

 

I dont have an eligible device, but any joy for anyone else using the Business customer bit to claim instead?

 

From Tess's link above (https://20202.samsungpromotions.claims/galaxys-watch-offer😞

 

1.1.2.2.3.3.4.4.5.5.6.6.

 

Link was then sent to my personal email address on my laptop:

 

7.7.

 

And I was able to continue on my laptop:

 

8.8.


View solution in context

51 REPLIES 51
leannamcgy
New Member
Options
Galaxy S20 Series

I am having the exact same issue.  Purchased the S20 Ultra which arrived today. Samsung could not help via Live Chat nor over the phone. I have just dm'd them on twitter.

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TessM
Moderator
Moderator
Options
Galaxy S20 Series

Hey guys,

 

are you claiming this from the phone itself? If so, have you tried to claim this from here: https://20202.samsungpromotions.claims/galaxys-watch-offer or reach our Promotions Team at galaxywatch@samsungpromotions.claims or 03452160127 (UK)/015369562 (ROI)?

Crashtest1
Explorer
Options
Galaxy S20 Series

Thanks for your reply,  I was using the app. I have successfully managed to submit a claim through the website, I struggled at the IMEI bit. IMEI 2 worked through 

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Solution
AntS
Moderator
Moderator
Options
Galaxy S20 Series

Cheers @TessM! 🙂👍

 

I dont have an eligible device, but any joy for anyone else using the Business customer bit to claim instead?

 

From Tess's link above (https://20202.samsungpromotions.claims/galaxys-watch-offer😞

 

1.1.2.2.3.3.4.4.5.5.6.6.

 

Link was then sent to my personal email address on my laptop:

 

7.7.

 

And I was able to continue on my laptop:

 

8.8.


View solution in context

m78
Apprentice
Options
Galaxy S20 Series

That what I did, used the business customer option. It's exactly the same, but works

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nemoj92
Apprentice
Options
Galaxy S20 Series

has  anyone had a problem with yodel for delivery of the galaxy active watch 

as they have apparently delivered to me  and I watched the driver who never got out of his van  

therefore yodel driver are thieves  

 

please tell me if this has happen to anyone else  

 

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DragonWolf5589
Navigator
Options
Galaxy S20 Series
Oh no.. They use yodel? Uh... That means I'll prob never get it as yodel lose 90% of parcels or dump them on the main road where over 500 people can take it. I've only just had my claim accepted after 2 weeks.

Do they tell you when it gets posted out?
_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
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nemoj92
Apprentice
Options
Galaxy S20 Series

no i never got a message or anything from Samsung 

yodel send me a email with a tracking number  

 only to have the driver not get out of the van  and marked the parcel as delivered 

yodel drivers are thieves as the company has been rated the worst delivery company 

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DragonWolf5589
Navigator
Options
Galaxy S20 Series
*****.. I can't atand yodel. I've had phones, tablets, bird food and tons stuff go missing with them.

Same experience I see the van about to turn into the bus shelter to pull ul. I get my phone and film them pulling to the side.. Then 20 seconds later they drive off and I get email saying delivered..

Took them 3 months to acknowledge the thieves even after I sent them the video clip. (they accused me of "it may have been a driver not for your address checking his GPS or phone") took them ages to admit that was my driver seeing i got the email saying delivered soon they drove off.

I hope I don't have this experience with my watch coming as I'm looking forward to it and never owned a smart watch before.. (except a £10 Chinese thing that went into the bin after 5 mins)
_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
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nemoj92
Apprentice
Options
Galaxy S20 Series

yodel are a joke  but yet everyone is still given them business   

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nemoj92
Apprentice
Options
Galaxy S20 Series

can anyone give me advice on what to do bout this?  

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Crashtest1
Explorer
Options
Galaxy S20 Series

You're going to need to take it up with Yodel or contact the police

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Crashtest1
Explorer
Options
Galaxy S20 Series

Mine arrived, took about 2 weeks from submitting the claim

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nemoj92
Apprentice
Options
Galaxy S20 Series

yodel have told me to get in contact with the sender as the sender is the only one who can deal with it and the sender has to tell them to investigate this matter further  

 

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DragonWolf5589
Navigator
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Galaxy S20 Series

@nemoj92 wrote:

yodel have told me to get in contact with the sender as the sender is the only one who can deal with it and the sender has to tell them to investigate this matter further  

 


That's what they told me when the driver stole a tablet off sky. Took me 2 months to prove no address here called "xxbeech door oog" who apparently signed my parcel. Its only when I threatened to take sky to court and get my money back they decided to resend. 

_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
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DragonWolf5589
Navigator
Options
Galaxy S20 Series

@Crashtest1 wrote:

You're going to need to take it up with Yodel or contact the police


Haha the police? Trust me they WILL NOT do anything. I've had 100s pound worth of goods stolen off me over the years by post men They say its a civil matter between the sender and the postal service and don't even give you a crime log number or anything. 

 

At least that's how they treated a phone, a tablet, a laptop and Christmas presents.

 

Last time it took me 2 months arguing with sky before they finally sent me a new device.. As they said it was signed for by a neighbour. My landlord and police questioned the neighbour who denied it (obviously) by saying they gave me the parcel on my floor (lies every floor has security doors nobody can get through them but landlord and people living on the floor and I was the only one at the time)

 

Police just are not interested in stolen parcels or missing post at all its always a "civil matter" 

_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
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Crashtest1
Explorer
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Galaxy S20 Series

@DragonWolf5589 wrote:

@Crashtest1 wrote:

You're going to need to take it up with Yodel or contact the police


Haha the police? Trust me they WILL NOT do anything. I've had 100s pound worth of goods stolen off me over the years by post men They say its a civil matter between the sender and the postal service and don't even give you a crime log number or anything. 

 

At least that's how they treated a phone, a tablet, a laptop and Christmas presents.

 

Last time it took me 2 months arguing with sky before they finally sent me a new device.. As they said it was signed for by a neighbour. My landlord and police questioned the neighbour who denied it (obviously) by saying they gave me the parcel on my floor (lies every floor has security doors nobody can get through them but landlord and people living on the floor and I was the only one at the time)

 

Police just are not interested in stolen parcels or missing post at all its always a "civil matter" 


I know of someone who was arrested for a stolen parcel ( Macbooks), he'd signed for it and the police came to our workplace to arrest him. Turns out the delivery driver picked it back up and left with it 

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nemoj92
Apprentice
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Galaxy S20 Series

my yodel driver never even left his van and he marked my parcel as delivered  then I questioned yodel and they told me that the driver has put it in a safe place when I live a block of flats with a intercom 

when I ask for where the safe place is  they told me that they couldn't see anything bout the location,    when I ask them to call their driver  they told me that they don't have the drivers contact details as the driver is not aloud a phone which is a load of BS   

then I asked for a picture of the safe place  yodel told me that  they don't take picture of item in a safe place  then told me to contact the sender  

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DragonWolf5589
Navigator
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Galaxy S20 Series

It's rediculous. Considering social distancing = every driver should take a photo as proof of delivery.. Just yodel making up excuses.. That's why I now wait by my window and film them the second a van comes nearby. Sad I know.. But no choice as they are liers

_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
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nemoj92
Apprentice
Options
Galaxy S20 Series

so let see what excuses yodel give to the sender and i have screenshots of the conversation I had with yodel 

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