13-05-2020 03:03 PM in
Galaxy S20 SeriesHey,
I ordered a Samsung Galaxy S20+ and I have been unable to claim the free watch through the members app.
I get an error code (api.cam_1006.400) and told to check the eligibility, I meet all the requirements for eligibility so I'm at a loss. It was the free watch that swayed me into getting the plus.
I've tried a couple of guides where I sign into Samsung pay and reinstall the Samsung members app. Any idea?
Solved! Go to Solution.
13-05-2020 04:03 PM - last edited 13-05-2020 04:03 PM ) in
Galaxy S20 SeriesCheers @TessM! 🙂👍
I dont have an eligible device, but any joy for anyone else using the Business customer bit to claim instead?
From Tess's link above (https://20202.samsungpromotions.claims/galaxys-watch-offer😞
1.
2.
3.
4.
5.
6.
Link was then sent to my personal email address on my laptop:
7.
And I was able to continue on my laptop:
8.
13-05-2020 03:25 PM in
Galaxy S20 SeriesI am having the exact same issue. Purchased the S20 Ultra which arrived today. Samsung could not help via Live Chat nor over the phone. I have just dm'd them on twitter.
13-05-2020 03:39 PM in
Galaxy S20 SeriesHey guys,
are you claiming this from the phone itself? If so, have you tried to claim this from here: https://20202.samsungpromotions.claims/galaxys-watch-offer or reach our Promotions Team at galaxywatch@samsungpromotions.claims or 03452160127 (UK)/015369562 (ROI)?
13-05-2020 04:20 PM in
Galaxy S20 SeriesThanks for your reply, I was using the app. I have successfully managed to submit a claim through the website, I struggled at the IMEI bit. IMEI 2 worked through
13-05-2020 04:03 PM - last edited 13-05-2020 04:03 PM ) in
Galaxy S20 SeriesCheers @TessM! 🙂👍
I dont have an eligible device, but any joy for anyone else using the Business customer bit to claim instead?
From Tess's link above (https://20202.samsungpromotions.claims/galaxys-watch-offer😞
1.
2.
3.
4.
5.
6.
Link was then sent to my personal email address on my laptop:
7.
And I was able to continue on my laptop:
8.
23-05-2020 02:13 PM in
Galaxy S20 SeriesThat what I did, used the business customer option. It's exactly the same, but works
23-05-2020 02:21 PM - last edited 23-05-2020 02:22 PM ) in
Galaxy S20 Serieshas anyone had a problem with yodel for delivery of the galaxy active watch
as they have apparently delivered to me and I watched the driver who never got out of his van
therefore yodel driver are thieves
please tell me if this has happen to anyone else
23-05-2020 06:46 PM in
Galaxy S20 Series23-05-2020 06:53 PM in
Galaxy S20 Seriesno i never got a message or anything from Samsung
yodel send me a email with a tracking number
only to have the driver not get out of the van and marked the parcel as delivered
yodel drivers are thieves as the company has been rated the worst delivery company
23-05-2020 06:57 PM in
Galaxy S20 Series23-05-2020 07:12 PM in
Galaxy S20 Seriesyodel are a joke but yet everyone is still given them business
24-05-2020 02:15 PM in
Galaxy S20 Seriescan anyone give me advice on what to do bout this?
24-05-2020 06:42 PM in
Galaxy S20 SeriesYou're going to need to take it up with Yodel or contact the police
24-05-2020 06:43 PM in
Galaxy S20 SeriesMine arrived, took about 2 weeks from submitting the claim
24-05-2020 06:54 PM in
Galaxy S20 Seriesyodel have told me to get in contact with the sender as the sender is the only one who can deal with it and the sender has to tell them to investigate this matter further
24-05-2020 07:13 PM in
Galaxy S20 Series
@nemoj92 wrote:
yodel have told me to get in contact with the sender as the sender is the only one who can deal with it and the sender has to tell them to investigate this matter further
That's what they told me when the driver stole a tablet off sky. Took me 2 months to prove no address here called "xxbeech door oog" who apparently signed my parcel. Its only when I threatened to take sky to court and get my money back they decided to resend.
24-05-2020 07:11 PM in
Galaxy S20 Series
@Crashtest1 wrote:
You're going to need to take it up with Yodel or contact the police
Haha the police? Trust me they WILL NOT do anything. I've had 100s pound worth of goods stolen off me over the years by post men They say its a civil matter between the sender and the postal service and don't even give you a crime log number or anything.
At least that's how they treated a phone, a tablet, a laptop and Christmas presents.
Last time it took me 2 months arguing with sky before they finally sent me a new device.. As they said it was signed for by a neighbour. My landlord and police questioned the neighbour who denied it (obviously) by saying they gave me the parcel on my floor (lies every floor has security doors nobody can get through them but landlord and people living on the floor and I was the only one at the time)
Police just are not interested in stolen parcels or missing post at all its always a "civil matter"
24-05-2020 07:15 PM in
Galaxy S20 Series
@DragonWolf5589 wrote:
@Crashtest1 wrote:
You're going to need to take it up with Yodel or contact the police
Haha the police? Trust me they WILL NOT do anything. I've had 100s pound worth of goods stolen off me over the years by post men They say its a civil matter between the sender and the postal service and don't even give you a crime log number or anything.
At least that's how they treated a phone, a tablet, a laptop and Christmas presents.
Last time it took me 2 months arguing with sky before they finally sent me a new device.. As they said it was signed for by a neighbour. My landlord and police questioned the neighbour who denied it (obviously) by saying they gave me the parcel on my floor (lies every floor has security doors nobody can get through them but landlord and people living on the floor and I was the only one at the time)
Police just are not interested in stolen parcels or missing post at all its always a "civil matter"
I know of someone who was arrested for a stolen parcel ( Macbooks), he'd signed for it and the police came to our workplace to arrest him. Turns out the delivery driver picked it back up and left with it
24-05-2020 07:31 PM in
Galaxy S20 Seriesmy yodel driver never even left his van and he marked my parcel as delivered then I questioned yodel and they told me that the driver has put it in a safe place when I live a block of flats with a intercom
when I ask for where the safe place is they told me that they couldn't see anything bout the location, when I ask them to call their driver they told me that they don't have the drivers contact details as the driver is not aloud a phone which is a load of BS
then I asked for a picture of the safe place yodel told me that they don't take picture of item in a safe place then told me to contact the sender
24-05-2020 07:38 PM in
Galaxy S20 SeriesIt's rediculous. Considering social distancing = every driver should take a photo as proof of delivery.. Just yodel making up excuses.. That's why I now wait by my window and film them the second a van comes nearby. Sad I know.. But no choice as they are liers
24-05-2020 07:57 PM - last edited 24-05-2020 07:58 PM ) in
Galaxy S20 Seriesso let see what excuses yodel give to the sender and i have screenshots of the conversation I had with yodel