This information can easily be found from the Samsung website.
I remember from last year a few people believed they'd would be shipped with the Phone.
Some took a few weeks to validate.
Pre-order a Galaxy S20 Ultra 5G or S20+ 5G smartphone between 11.02.20 - 08.03.20
Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase
Our team will review your claim, and you will receive an email to confirm when it has been validated.
You will receive your Galaxy Buds+ within 45 days of validation.
Solved! Go to Solution.
Who still didn't recieve their's ? I submitted the claim 50 days ago and nothing yet.
I have learnt one thing for sure never buyig through Samsun website again and never to pre order once again.
I never got my samsung buds. Am I the only one? I did the whole process back in November 2019, got the text messages confirming it was confirmed, but never received them.
I'm still waiting for mine. 4th time chasing Samsung. I got my phone in October, went through the hassle of claiming what should just be given automatically, got confirmation on the 5th November that I'd receive the buds within the timeframe in the T&C's. I'm still waiting...
I feel pretty hard done by Samsung to be honest - I upgraded my previous Samsung to another Samsung, then they made it as hard as possible to get the offer, presumely hoping that most people give up or forget. Not a cool way to do business. I still haven't received them!
Still waiting for mine. Validated in April. Sent about 9 emails same response. Sent me a tracking ID for Yodel delivery which has never turned up. Won't be buying Samsung again very poor customer service and ripping people off with these false promotions.
Samsung Promotional Support Team
Thank you for your email.
Sadly, we can confirm that we are not able to assist any further regarding this matter
A replacement reward cannot be issues without a full investigation with the courier to clarify the status and reason for a failure to deliver.
As this was dispatched more than 5 months ago the courier will have limited information and will not be able to investigate.
Due to GDPR policies, full delivery information can only be stored for up to 60 days.
Please accept our sincere apologies for any inconvenience caused.
Should you have any other queries about the promotion please do not hesitate to ask.
Patricia @ Samsung Promotional Support Team