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Original topic:

Claiming Buds+ from Preorder

(Topic created on: 09/03/20 14:32)
Lembo
Navigator
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Galaxy S20 Series

Hi,

 

This information can easily be found from the Samsung website.

I remember from last year a few people believed they'd would be shipped with the Phone.

Some took a few weeks to validate.

 

Link: https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started

 

Step 1:
Pre-order a Galaxy S20 Ultra 5G or S20+ 5G smartphone between 11.02.20 - 08.03.20

 

Step 2:
Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase
when prompted.

 

Step 3:
Our team will review your claim, and you will receive an email to confirm when it has been validated.

 

Step 4:
You will receive your Galaxy Buds+ within 45 days of validation.

1 Solution


Accepted Solutions
Solution
bazzz
Pathfinder
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Galaxy S20 Series

For anyone having issues still. Please try this new link, it should work.

 

Claim Here

View solution in context

149 REPLIES 149
London2tim
Voyager
Options
Galaxy S20 Series

omg i remember last year the website/form wasnt working 

had to do it several times and it was quite time consuming

 

not expecting anything different - if worse - this year - looking at the preorder/upgrade disaster 

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bazzz
Pathfinder
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Galaxy S20 Series

Hopefully somebody will post the direct claim link, like last year. I recall lots of people didn't get the option to claim

their Buds, due to a bug with the SS Members app. So the direct link really helped those, without the option to

claim via the members app.

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Lembo
Navigator
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Galaxy S20 Series

Yes, I've been working on different variations of last year's with no luck 😉

https://20191.samsungpromotions.claims/gb/en/pages/galaxybuds/track-my-claim

 

We should be receiving an email from Samsung this week but it looks like it'll go live tomorrow for claiming.

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Lembo
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Galaxy S20 Series

Well I've claimed and it was instantly verified unlike last year. Screenshot_20200310-003304_Messages.jpg

 

Lembo
Navigator
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Galaxy S20 Series

UK link

https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started

 


@bazzz wrote:

Hopefully somebody will post the direct claim link, like last year. I recall lots of people didn't get the option to claim

their Buds, due to a bug with the SS Members app. So the direct link really helped those, without the option to

claim via the members app.


 

Ark7755
Apprentice
Options
Galaxy S20 Series

I must be missing something where's the banner? 

bazzz
Pathfinder
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Galaxy S20 Series

@Lembo wrote:

UK link

https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started

 


@bazzz wrote:

Hopefully somebody will post the direct claim link, like last year. I recall lots of people didn't get the option to claim

their Buds, due to a bug with the SS Members app. So the direct link really helped those, without the option to

claim via the members app.


 



Cheers for that. I'm in Ireland and  tried the Irish one here
But it has to be done within the app. Won't have the phone till the morning, so I'll have to wait.

 

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blenky
Helping Hand
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Galaxy S20 Series

@Lembo wrote:

Well I've claimed and it was instantly verified unlike last year. Screenshot_20200310-003304_Messages.jpg

 


Was that through the app on your phone?  I can't see anything in the app to claim?

TS81
First Poster
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Galaxy S20 Series

I don't have the earbuds banner yet, does anyone else not have it? This is my first time trying to claim something so I'm a bit confused.

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