09-03-2020 01:32 PM - last edited 10-03-2020 12:38 AM
Hi,
This information can easily be found from the Samsung website.
I remember from last year a few people believed they'd would be shipped with the Phone.
Some took a few weeks to validate.
Link: https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started
Step 1:
Pre-order a Galaxy S20 Ultra 5G or S20+ 5G smartphone between 11.02.20 - 08.03.20
Step 2:
Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase
when prompted.
Step 3:
Our team will review your claim, and you will receive an email to confirm when it has been validated.
Step 4:
You will receive your Galaxy Buds+ within 45 days of validation.
Solved! Go to Solution.
19-03-2020 01:35 PM
@Saxy wrote:
When did you guys pre-order? Hopefully mine are on the way. Glad you guys got yours. Enjoy!
Claimed and validated day offer opened.
19-03-2020 04:20 PM
Did you get any sort of tracking information?
19-03-2020 04:29 PM
@Dannyo31 wrote:
Did you get any sort of tracking information?
I got a text and email from Yodel at about 10:30 am. No indication of what it was. Buds were delevered about 12:20. I was out so they were in the porch!
19-03-2020 05:34 PM
Yes, received today.
No update on the Samsung validation page but got a text from Yodel this morning.
Now go three generation of these 👍
19-03-2020 09:06 PM
Just checked and my claim has been processed, so buds are on the way... hopefully get them tomorrow.
19-03-2020 11:19 PM
My Buds were validated about 5 days ago and nothing since. In Ireland here
20-03-2020 05:57 AM
I live in Switzerland and I am unable to register via the Samsung members app.
I keep getting a message that my postcode is invalid. I live in Glarus and have a 4 number postcode not 5 so that is why this issue keeps coming up. I have reached out to customer service multiple times but they do not do anything.
Have any of you received this issue before? How can i fix it?
21-03-2020 11:13 AM
Got mine yesterday. Seems Samsung got it right this year. They are awesome, very impressed with them.
22-03-2020 03:48 PM
My claim got validated on the 10 Mar and website says sent for fulfilment on 10 Mar; but nothing yet 😞
(I'm in the UK and the phone was ordered through the upgrade programme)
22-03-2020 05:17 PM
They didn't dispatch the phones in the order the pre-orders were placed (incompetence or choice, who knows?), so the chances of it happening with the buds was slim.
As keen as I am to get them, they were a freebie and I'd have ordered the phone anyway had the offer not been on. They'll arrive when they arrive.