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Original topic:

Claiming Buds+ from Preorder

(Topic created on: 13/03/20 12:01)
Lembo
Navigator
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Galaxy S20 Series

Hi,

 

This information can easily be found from the Samsung website.

I remember from last year a few people believed they'd would be shipped with the Phone.

Some took a few weeks to validate.

 

Link: https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started

 

Step 1:
Pre-order a Galaxy S20 Ultra 5G or S20+ 5G smartphone between 11.02.20 - 08.03.20

 

Step 2:
Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase
when prompted.

 

Step 3:
Our team will review your claim, and you will receive an email to confirm when it has been validated.

 

Step 4:
You will receive your Galaxy Buds+ within 45 days of validation.

149 REPLIES 149
Crimbles
First Poster
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Galaxy S20 Series

Trying to claim from 3 Ireland. Not letting me via the app.

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Dames
Apprentice
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Galaxy S20 Series
It's the same for me. There seems to be a few of us in the same boat.
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Davemac
First Poster
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Galaxy S20 Series

I got mine in carphone warehouse on sim free.

 

Absolute joke

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kevster321
First Poster
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Galaxy S20 Series

my app says wrong country when I'm in the uk and I can't find a proper fix 😞 

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BDante
Explorer
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Galaxy S20 Series

I had the same issue and restarting my phone  did the trick.

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mjb152
First Poster
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Galaxy S20 Series

my app also said that yesterday,   they advised me to wait 48 hours.   I tried a couple of hours later and it worked.     keep trying 

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Crimbles
First Poster
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Galaxy S20 Series

Still an issue. Nothing is working. 

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AntS
Moderator
Moderator
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Galaxy S20 Series

@kevster321 , Are you (or anyone experiencing the 'wrong country' error message on an eligible device) trying to claim whilst on a VPN? (VPN's might be affecting where the app sees the location of the device.)


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Crimbles
First Poster
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Galaxy S20 Series

 274ceffc-6ee0-4ece-965b-56ea6c29188a.jfif

That's the error I am getting AntS. Not on a VPN.

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Dames
Apprentice
Options
Galaxy S20 Series

Screenshot_20200312-151527_Samsung Members.jpg

 No, claiming in Ireland on device with link to Samsung Members app, directly from Samsung Ireland. Phone pre-ordered from three Ireland.

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