09-03-2020 01:32 PM - last edited 10-03-2020 12:38 AM
Hi,
This information can easily be found from the Samsung website.
I remember from last year a few people believed they'd would be shipped with the Phone.
Some took a few weeks to validate.
Link: https://20202.samsungpromotions.claims/gb/en/claims/galaxys-preorder/get-started
Step 1:
Pre-order a Galaxy S20 Ultra 5G or S20+ 5G smartphone between 11.02.20 - 08.03.20
Step 2:
Claim through the Samsung Members App on your new device between 10.03.20 - 31.05.20. You'll need to provide proof of purchase
when prompted.
Step 3:
Our team will review your claim, and you will receive an email to confirm when it has been validated.
Step 4:
You will receive your Galaxy Buds+ within 45 days of validation.
Solved! Go to Solution.
10-03-2020 11:31 AM
@TS81 wrote:
I don't have the earbuds banner yet, does anyone else not have it? This is my first time trying to claim something so I'm a bit confused.
It wasn't there, then it was! Give it time it should appear.
10-03-2020 01:02 PM
It needs to be done on the S20 I believe.
Try and clear the cache from the app and check under benefits.
10-03-2020 02:43 PM - last edited 11-03-2020 01:34 AM
Done and dusted, my Ultra arrived earlier and while transferring data from my s10 plus..... I managed to open the Members App and the option was there straight away to claim the buds. Went straight through and validated via sms, a few minutes later. This was for Samsung Ireland.
10-03-2020 03:49 PM
First time going through this process. What do Samsung want as proof of purchase? copy of the email or screengrab of order from Samsung account?
10-03-2020 04:44 PM
I imagine the IMEI number of the phone will be proof enough.
10-03-2020 05:02 PM
I took a photo of my confirmation email, it has to show what phone your ordered,where from and the date you ordered. Mine was validated within an hour
10-03-2020 05:32 PM
Easier than expected, claimed and validated within an hour. If it helps anyone, i saved my email order confirmation as a file and uploaded that as proof of purchase, date pre-ordered etc. Hopefully they come sooner rather than later.
10-03-2020 08:04 PM - last edited 10-03-2020 08:05 PM
Just wanted to drop a quick note to confirm to everyone (and to reduce the confusion):
I hope this helps and you are enjoying your S20+ and S20 Ultras!
Do make sure to let us all the things you discover about the latest Galaxy!
SachikoT
10-03-2020 09:16 PM
@Saxacat wrote:
First time going through this process. What do Samsung want as proof of purchase? copy of the email or screengrab of order from Samsung account?
If you into your orders you can download the invoice from there. Attach the pdf to the claim and it should be instantly verified once submitted.
11-03-2020 01:24 AM
Thanks for the help; I took a photo of my order confirmation from my PC screen and used that.
My claim has been validated