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Original topic:

Cant set lock after factory reset

(Topic created on: 12-01-2021 03:26 AM)
NisseJ
First Poster
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Galaxy S20 Series

My lockscreen broke after the last update and i had to factory reset phone to get it unlocked. Now it works fine but i cant seem to set a new pin, pattern or password to lock it.

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Deltaratz
First Poster
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Galaxy S20 Series
Did you remove your Google account before you did the factory reset? By the sounds of things you didn't and unfortunately you must. Make a error report via the members app. When you open Samsung Members app, select the headphones 🎧 icon at the bottom of the screen. Then select error report. Explain there or call Samsung customer service .
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