Cant save new contact

[jonggerz]

after the latest update from samsung (March 10, 2021), and just now I was trying to save a new number on my contact, after I pressed "save", nothing happened, and if I press "back", it says "cancel, discard, or save"..

then tried to i restart my phone, problem fixed. But i tried to save another number, it happened all over again.

I'm using S20+

[BandOfBrothers]

It sounds like something is conflicting @jonggerz  

Are you saving the contact to the phone or your sim card  ?

[jonggerz]

I tried different options, SIM, iInternal, Samsung Account, Email (3 of them), still no solutions, but it works if i restart my phone, and that just works for 1 save only

@BandOfBrothers

[BandOfBrothers]

A conundrum @jonggerz  

eu.community.samsung.com/t5/other-smartphones/unable-to-save-contacts  and eu.community.samsung.com/t5/galaxy-s9-series/sometimes-unable-to-save-contact are similar threads which may help.

[jonggerz]

tried both, but still no solution, I can only save new contact after restarting my phone, and I can only save 1 number. if I want to save another, I have to restart again.

[BandOfBrothers]

Have a Google Search if you haven't already and perhaps perform a forum search here @jonggerz  

To see if you can come across any further suggestions. Maybe another member will be along soon to offer up further advice too.

You may need hands on at a Samsung Experience Store or Samsung Service Centre once they open.

I wish you all the best with this. 

[vitaluna]

i had the same problem. samsung note 8 cant save contact, have to restart first, but only for one save then error again, and the worst is history call wont record incoming call.. i tried samsung center, and they update software, etc etc then they suggest for factory reset..

fortunately, i find that my google wont sync to my  contact, i resolve my google account issue, syncy success, and contact problem now solved....

hopefully my case can be helpful for you guys, cause im thiiis close to smash my samsung note and move to iph*ne, i lovee samsung stylus but if it cant save contact and wont record history then i dont have any other option...

[restamio]

same thing happen to me i used note10+, but then everytime i restart my phone theres a notification of my google trying to sync my contact but the sync is seem pause for longer time. every time i restart my phone its keep coming up! so how did you solve your google account issues?since i run business i have around 5 emails connect to my phone. 

[vitaluna]

It just happened that my contact freeze again and the culprit is same - google sync. Try to clear cache, then if its not working, remove your google account, and put it back on, and go to setting - account and backup - choose your gmail - then opt for sync - make sure to have stabil internet connection while doing sync... in my experience while syncing, calender ok, the other ok, only contact doesnt, first i think there is no problem with internet because other are ok, but after multiple failed try, i stop other gadget that connect to my wifi (at that time, i have other gadget downloading big file)  then voila its success.. 

[vrkwan23]

This happened to my phone as well. Any solutions ?