22-10-2021 09:38 PM in
Galaxy S20 Series23-10-2021 05:53 AM in
Galaxy S20 SeriesHi @Havajiete
It's a Security Protocol that requires your Samsung Account Password to proceed which protects your data and phone.
This stops anyone from finding a phone and then factory resetting it to be able to use it themselves.
You can navigate to the Samsung Account Page to recover / reset your Samsung Account Password.
https://account.samsung.com/accounts/Reset Password.
Samsung Account 2 Step Verification Information.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.