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Cannot adjust alarm

(Topic created on: 27-12-2021 05:51 AM)
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Couvoussis
Journeyman

‎27-12-2021 05:51 AM - last edited ‎27-12-2021 05:52 AM

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Hiya, I have just tried changing my alarm time. However, when I tap on the numbers to change the alarm time, I get a blank screen. But if I change the phone settings to the dark profile, I can see the numbers. This has only happened since the last clcok update. Does anybody know how to fix this please. I have tried deleting the alarms and making new ones. Thanks for your help. 
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2 REPLIES 2
TessM
Mastermind

‎27-12-2021 11:35 AM

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Hi @Couvoussis ,

oh no, have you checked if there are any pending software or apps update? For the Software head into the phone Settings> Software update> Download and install. For the app you will need to check both, the Google Play Store and the Galaxy Store> My apps> Update all.

 

If the issue persists after that, please do report this to our developers from the Samsung Members app> Get help> Error Report. Keep in mind that we would recommend doing this within 15 minutes of the issue appearing (or after reproducing this) so the right logs can be captured. Please do also add a screenshot or video of this so our colleagues can find the root of the issue and provide you with a resolution.

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Couvoussis
Journeyman

‎27-12-2021 12:31 PM

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In response to TessM
Hiya,
All software is up to date. This only started happening after the last Galaxy store update. Will try the Error Report next. Thank you.