14-04-2023 01:35 PM in
Hi @marktaylor ,
that is really strange! Would you be able to tell if this is only happening when you take a screenshot? How are you taking this and can you share an example of how this looks?
In the meantime I would also like you to check if the phone apps are all up to date by heading into the Google Play Store and Galaxy Store> Menu> Manage my apps and device/My apps> Update all.
14-04-2023 01:40 PM - last edited 14-04-2023 01:41 PM
14-04-2023 03:21 PM in
14-04-2023 04:08 PM in
That is fine @marktaylor , I just wanted to know if this was down to a corrupted SIM card. Would you be able to test if the same thing happens after restarting the phone or running it in Safe Mode? Find how to run this in Safe Mode here: How to start my Galaxy phone or tablet in Safe Mode | Samsung UK