Camera has black screen

[tommy98]

My samsung galaxy s20 camere has a blavk screen when i ho on the camera app and any other app like snapchat it wont let me take a picture i contacted samsung  and dident recive much help i went through steps that they advisted me to do and even factory reset my phone and still dosent work ?

[BandOfBrothers]

What steps did they take you through @tommy98  ?

The phone has built in diagnostic tools via the Samsung Members app and via dialing *#0*# in your phone app.

Also try clearing the cameras cache via Settings and Apps then Camera. 

Finally if needed visit a Samsung Experience Store or Samsung Service Centre or arrange a doorstep repair if supported where you live.

[tommy98]

I went through the steps i cleared cache and i even done a full factory reset and i was going to get a doorstep repair i had it booked but the prrson who was coming to fix it called me begor he came and told me because i said to him i had a tiny barely noticeable crack on my screen that samsung would not fix it on my warranty ,
I just done
The
diagnostic tools
U posted and my front camera worked on there but
I tried the Mega cam and it said that its Unable to open camera service ??

[Chloe08]

Hello.

Did you manage to sort this problem out? I've just recently done an upgrade and done all of the above which you have tried but still no joy. 

Thanks

[tommy98]

@chloe08 Still not sorted after all this I'm gonna have to switch to iPhone samsung let me down .

[tommy98]

Just an update on my rear camera its still not working it still has a black screen been months now.

[BandOfBrothers]

Hello @tommy98 

As I mentioned in my previous rellies to you if the phone has accidental damage on the screen like yours has then as this isn't covered under the manufacturing warranty and that any subsequent work on the phone that many need to be performed such as dismantling the phone to effect a repair Samsung would need to address the accidental damage first.

This wouldn't be cost free.

https://eu.community.samsung.com/t5/galaxy-s20-series/s20-camera-not-working-still. 

https://eu.community.samsung.com/t5/galaxy-s20-series/camera-has-black-screen. 

I wish you all the best with this situation. 

[tGGrZ · Accepted solution]

Tommy, I had the same problem, because I went into my Security & Permissions manager under the settings cogwheel. I turned off the "Allow alll apps to access camera with the correct permissions" selection. Ensure yours is turned on. [SEE PIC] 

 

[tGGrZ]

Hope that helps.

[Members_dIVh6yd]

Thank you! You've just fixed my phone!