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Original topic:

Calls going to answerphone

(Topic created on: 11-06-2021 12:54 PM)
walkerx
Voyager
Options
Galaxy S20 Series
I've raised this issue with my network provider, but not getting anywhere with them and wondering if the issue is the phone or my provider.

On regular basis I never receive calls when at home even if WiFi calling is enabled or I use their femcell box.

I miss lots of calls but noticed if i ring the person when this is happening I can make the calls out to them and then afterwards they can ring me without it going to answerphone.

I've checked settings and the phone app is not in the optimised list and this doesn't happen all the time so wondering if anyone has any ideas on what could cause this.

Thanks
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14 REPLIES 14
KholaI
Moderator
Moderator
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Galaxy S20 Series

Hmm, from the information you've provided, the issue does appear to stem from the SIM. Have you tried using the SIM in another phone? If not, could you please give this a try?

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walkerx
Voyager
Options
Galaxy S20 Series
Yes, as stated same issues with Pixel 3XL (which I came from), Huawei Mate 10 Pro and P20 Pro.
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KholaI
Moderator
Moderator
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Galaxy S20 Series

I'd definitely recommend reaching out to the network provider again, as this doesn't seem to be an issue with the phone.

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walkerx
Voyager
Options
Galaxy S20 Series
Yeh I have done and i agree it not the pbone
walkerx
Voyager
Options
Galaxy S20 Series
Well, I think worked it out. Our number ported from O2 is fine, our numbers ported from EE aren't. So definitely a network provider issue.