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Original topic:

call drop outs

(Topic created on: 22-09-2020 10:32 PM)
1421 Views
kellyD
Journeyman
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Hi I've had my samsung s20 for about 5 days now and I've noticed everytime I make a call it keeps dropping out. Plus my signal keeps dropping out of no where and can't get signal around the house. Never had this issue with my s9 and signal was perfectly fine. Anyone else had any problems or know how to help? 
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8 REPLIES 8
Sr2020
Student
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I've this issue with my note ultra too. call answers and immediately drops. I find going airplane mode then back out helps
zuhauma
Apprentice
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can someone follow me please and your post is good KellyD
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zuhauma
Apprentice
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ph yea me to
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Fez
Journeyman
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yes
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jonathaneuk
Navigator
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If its doing the issue when your on the phone to someone then try turning off VoLTE, this feature is causing a few issues lately. 

Settings - Connections - Mobile Networks - VoLTE SIM 1 - OFF

 

Hope that helps.

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kellyD
Journeyman
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hey sorry if I sound thick but can't find anything with voLTE on.
is it the 4G calling sim1 option?
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jonathaneuk
Navigator
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Hi Kelly. yep that's the one :smiling-face:
Members_Z52So22
First Poster
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Hi, turning off volte fixed this issue. But I wonder if it hasn't be fixed while system update from time issue has occcured (at least 3 OS updates and problem still exists)

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