@Katy212: I'm sorry to hear that you're experiencing this issue. Sadly screen burn is not covered by our standard warranty, however I do recommend arranging for the device to be inspected to allow one of our engineers to diagnose the problem. If it is deemed to be an out of warranty repair then any costs will be communicated to you prior to the repair going ahead, allowing you the chance to opt in or out of the service. With this in mind, please reach out to our Help Desk on 0333 000 0333, or on Facebook or Twitter, and an advisor will be able to look into this further for you.
