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Original topic:

Bluetooth headphone stop media streaming

(Topic created on: 27/12/20 17:59)
Bghatter
Apprentice
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Galaxy S20 Series
Having trouble with Bluetooth connected headphones after upgrading to android 11on my s20fe 5g.

Videos and music.

The headphones work fine on my galaxy tab.
Have tried my buds, wife's buds+ and another set of Bluetooth headphones with same result.

Media just stops, looks like trying to play but keeps stopping and gets in a loop
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11 REPLIES 11
CarlH
Moderator
Moderator
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Galaxy S20 Series

Hey @Bghatter, hope all is well. Which bluetooth headphones are you using? 

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Bghatter
Apprentice
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Galaxy S20 Series
I have Samsung galaxy buds, I have also tried buds+ with same problem
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CarlH
Moderator
Moderator
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Galaxy S20 Series

Can you try in Safe Mode and see if the issue persists? Please restart your phone but keep the 'Volume Down' button held until you reach the home screen (Safe Mode should be displayed in the bottom left corner). If it works fine, it indicates a third party app is causing the issue. 

Bghatter
Apprentice
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Galaxy S20 Series
yes. that appeared to work.

when exited safe mode they worked for a while, then stopped
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CarlH
Moderator
Moderator
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Galaxy S20 Series

Have you installed some new apps lately? IU recommend deleting a few and see if that solves the issue.

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Bghatter
Apprentice
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Galaxy S20 Series
problem started when I ran latest update to ui3 and android 11
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Bghatter
Apprentice
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Galaxy S20 Series
any particular ones that I should try? ones streaming related only or start with most recent
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AsadM
Moderator
Moderator
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Galaxy S20 Series

@Bghatter It'll be ideal to start with the most recent, and then move your way back until you identify which app is affecting this. When you've done this, you can reinstall the rest of the apps. If the issue reoccurs after you install one of the apps, please uninstall the last app you added to see if this also helps. 

Bghatter
Apprentice
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Galaxy S20 Series
as it started after the update is it best to factory reset
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