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Original topic:

Black Patch Running from Camera to Side of Screen

(Topic created on: 02-11-2020 11:34 AM)
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Sammme94
Journeyman
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Hi,

 

Hoping I can get some advice here.

 

Have been noticing lately that a black patch appears on my screen, most noticeable when on a White or Very lit screen.

 

It appears to run from the Camera Cut out and curves towards the left side of the screen.

 

I was unsure if this was a fixable error or a more serious problem that needs attention by Samsung or my Phone Service Provider.

 

Can anyone help please.

 

Thank you.

 

20201102_112619.jpg

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4 REPLIES 4
MonkeyHonker
Apprentice
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anything magnetic on the back? does the touch screen work in that area? if all good there ring Samsung might be a defective screen
Sammme94
Journeyman
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Thanks for the reply.

 

Nothing Magnetic near the phone. Using an official Samsung Hard Case and a Screen Protector. Screen also is responsive in the area where the issue is.

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Anonymous User
Not applicable
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It looks like that the oled layer has faced some form of unexpected degradation, you need to bring it to a samsung costumer service to have the screen swapped and the problem fixed :winking-face:

Sammme94
Journeyman
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Not the news I wanted to hear. But I appreciate the reply and the information. I will get in touch with Samsung now. Thanks very much.

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