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Original topic:

Anyone else's finger print not working after one ui 4.1 update

(Topic created on: 31-07-2022 01:52 PM)
Gavinh
Helping Hand
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Fingerprint scanner not working after update 
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8 REPLIES 8
AsadM
Moderator
Moderator
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Hi @Gavinh, I'm sorry to hear about the issue with your fingerprint scanner. What happens when you try to use your fingerprint scanner? Does the phone respond when you try to unlock your phone? Let's try a Hardware Test on the Fingerprint scanner to see if it works normally. You can do this by going into the Phone app > Dial *#0*# > Select Sensor > Under 'Fingerprint Test', select 'Normal scan' > Go through the test until the results appear. 

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Blessed4life
Big Cheese
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Hi, have you tried deleting your finger print & saving another one?
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Gavinh
Helping Hand
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I added the same thumb 3 times I don't want to remove them and start again as I can't remember my bank password
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Gavinh
Helping Hand
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Guys it's fixed a update went out today for biometrics works perfectly again
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NadilK
First Poster
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Yeah I have this problem its not working 

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BJ-Jones
First Poster
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My S20 has this problem with no new updates available.   Happened after the July 2022 update.  Frustrating. 

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Anloboz
First Poster
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Same for me after  Agoust 2022 update, One ui version 4.1, Android version 12, Build SP1A.210812.016.G980FXXUEFVG5

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elderly_punk
Apprentice
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Same for me. Help suggested i do a full factory reset of A52 5g, still diesnt work at all. can't open fingerprint sensor at all, doesn't show up just errors within serrings, can't add / remove anything. Absolute rubbish update.
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