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Original topic:

Android 11 software update

(Topic created on: 14-12-2020 03:53 AM)
jra999
First Poster
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Galaxy S20 Series

Screenshot_20201211-190316_Settings.jpg

Screenshot_20201211-190124_Chrome.jpg

Screenshot_20201211-190058_Chrome.jpg

  after downloading and installing the latest software update today every time i open an app i keep getting ad's popping up , it didn't happen before the update was installed , any suggestions on how to get rid or stop it ?

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7 REPLIES 7
ironass
Hotshot
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Galaxy S20 Series

Does the same thing happen if you run your phone in Safe Mode?

 

See... https://www.youtube.com/watch?v=elYqtmMq1fM

 

If not, it will be one of your user apps causing the issue. 



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
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jra999
First Poster
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Galaxy S20 Series

It was instantly after the phone restarted after the installation of the update. 

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Anonymous User
Not applicable
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Galaxy S20 Series
Hi - I'm here to recommend you something to help.

1. Reset the phone.

If your phone has a virus, you need to reset the device. Backup any precious memories to a computer without a virus spreading to your computer (If possible).

2. Try to locate the virus.
Locate the virus in the apps section, if there's an app that has a blank name - most likely it's a virus.

If you need further help, please feel free to respond.
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Initialinstinct
Explorer
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Galaxy S20 Series
go into your Chrome settings and delete that website from sending you notifications, that's what the problem is
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Toned4u
First Poster
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Galaxy S20 Series
which update and when? perhaps we can avoid that too.
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jra999
First Poster
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Galaxy S20 Series
it was the new android 11 update , I've narrowed the problem down to chrome , it keeps opening with ads so I've uninstalled it and things seem ok now
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Solution
AndreescuD
Explorer
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Galaxy S20 Series
I used Malwarebytes. Just take the app from Google play and run it. It worked for me.

View solution in context

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