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Original topic:

All gallery photos missing!! Galaxy S20 FE

(Topic created on: 20-01-2021 12:17 AM)
emmalou17
Student
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Galaxy S20 Series
Just got the Galaxy S20 FE and transferred all photos from my previous device  (S9) and then a few hours later noticed they had ALL been deleted.  Absolutely heart broken, i really need these photos back
 . Does anyone know why this has happened??? 
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18 REPLIES 18
ValenDren
Explorer
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Galaxy S20 Series
hi, have you gone to your gallery's recycle bin in case they have been moved there, if they have been deleted?
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emmalou17
Student
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Galaxy S20 Series
I've just checked and its empty ;( no photos in the recycle bin at all 😞
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ValenDren
Explorer
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Galaxy S20 Series
oh that sucks. are they still on the original device? did you use Google photos or another cloud backup on your s9?

photos are the only thing I didn't move over using smart switch from s9 to s20fe5g, because I knew gad them all backed up!
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emmalou17
Student
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Galaxy S20 Series
No. Once they all moved over via smart switch i reset my old device as im selling it. Dont understand what has happened. 10,000 precious photos lost ;(
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Murphmrm
Navigator
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Galaxy S20 Series
they might be on samsung cloud. albeit they moved to one drive. check there
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emmalou17
Student
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Galaxy S20 Series
Just checked the cloud and nothing. I dont have a one drive account, its asking me to set up a new account:(
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Pugs1957
Superuser I
Superuser I
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Galaxy S20 Series
Have you checked Photos folder?
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Murphmrm
Navigator
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Galaxy S20 Series
and you don't have Google photos?
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emmalou17
Student
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Galaxy S20 Series
yes i have google photos but nothing on there 😞
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