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SIM Card Manager on S20 always pops up whenever phone is started

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SOLVED
Apprentice

Whenever I start or restart my S20, the Sim Card Manager displays after a few minutes. I only have a single Sim card installed with a memory card in the 2nd slot. I have applied all updates. 

 

The Sim card works fine so it's not a major problem but is irritating. 

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Apprentice

The latest Android update seems to have fixed this. 

View solution in original post

12 REPLIES 12
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Explorer

Mines the same mate,my  easy mode doesn't work either 

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Apprentice
I see there is another thread about the same issue with the Ultra. Apparently Samsung chat have escalated it so at least we know it is being investigated b
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Apprentice
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Observer

Same happens at my S20+

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Observer

i have the same issue, anyone can offer help?

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Observer

i'm surprised and shocked that SAMSUNG not giving any solutions or even comment...

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Moderator
Moderator

Hi @Abboudi (and everyone else experiencing this issue),

 

Best thing to do is to send an error report with log files to our software team via the Samsung Members app:

 

As soon as you notice the issue:

 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

 

(DerOllie's post in the other thread here also gives guidance on how to do it for this specific issue).


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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Apprentice
I've posted an error report and await a reply.
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First Poster

Getting this every time when I start my phone too. Can't be all of us doing something wrong -- I think maybe there is a bigger issue at play and they're waiting to see if they can fix it with a future software update or something?

 

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