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s20 ultra (exynos) heating up really badly !

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Explorer

Hi , as stated above, it is heating up like crazy , even now as I'm  typing on it. Basicly what is on is 120hz , 5g, and thats about it. And this is just one of the issues, the camera autofocus is completly usless , pictures come out blurry even when it's focused in, when zoomed x5 in some dark spot, some blue dots appear out of nowhere , battery life is complete sh*t, most likely due to overheating (nothing Compared to what I saw from you youtubers and Samsung ads) Super slow motion quality could be compared to a calculator. What the hell is going on with this phone !! Is it just mine ?? Should I replace it ? I really wanted to like this phone, but with issues like this I don't trust your brand anymore @samsung! you promised innovation , and you deliver this , to your loyal customers , shame on you ! When can we expect any information  ?

65 REPLIES 65
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Explorer

Agreed. This phone has major issues which seem to be down to the Exynos CPU.

 

I suggest we give them until 5 days before return expires and otherwise return our phones to them as defective and not as sold.

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Observer

I've been having the same issues, had the phone a few days nows. Battery life is horrible 4 hours off charge with minimal usage and I have 49%. The phone gets red hot very quickly, withing seconds when using the cameras. The picture quality is so poor, compared it to my s10 plus and the s10 blew this phone away I am very disappointed and would like to know if these issues will be fixed of not i will be returning my device. I was so excited for this phone waited a month for it to arrive and its a complete flop.

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Well, I have an Ultra that's waiting to go back but there's no means to do so at present!

 

I thought I would tempt fate and try a S20+ instead. Great that it came in the midst of an pandemic (even though they can't collect my Ultra!!!) and the focus issue is only slight with this model - however, it heats up enough to slow fry an egg when taking photos/video.

 

Confirming that yes, this is clearly an Exynos 990 issue. They've screwed up, again, it would seem. I prefer the S20+ though to the Ultra even if it will literally burn a hole in my pocket (especially whilst I have over £2k of phones here!!).

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First Poster

If they can replace our poor exynos 990 to a snapdragon 865 i will pay for that kind of upgrade just to enjoy my s20 ultra if this kind if issues never been fix i would rather buy a gaming phone than this brand again.

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wish they made it clear on purchase! All advertisers promoted "Performance"
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First Poster

The phone heats up a lot, apps crash, battery life is not whats advertised. We have been ripped off with this Exynos variant! Everywhere I look on the Internet and YouTube everyone is saying the same thing! 

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New Member

I have s20 plus and it's annoying.

Heating problem,  while playing pubg it lags a lot, I'm always the last one to enter in game. Very slow performance. Worst phone from Samsung 

 

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If they were reading this article i want to let them know that they can give us a option to buy a new chipset like snapdragon 865. If they're afraid on losing money cause they will lose more.

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I suggest you see the Email the CEO option on Contact Us page.
Just a suggestion. :winking-face:

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